9 Bets — Our Commitment to Protecting Your Data

9 Bets (https://9bets.ws) is a trusted online betting and gaming platform for users in Bangladesh. This privacy policy applies equally to our website, mobile app, and all other digital services.

We believe every user should have full control over their personal information. That's why we are transparent about what data we collect, why we collect it, and how we keep it secure. The 9 Bets Privacy Policy is fully transparent and built in accordance with Bangladesh's established digital security standards.

This policy applies to the following types of information:

• Personal information provided at the time of registration
• Payment & Transaction Information
• Platform Usage History & Behavioral Data
• Device & Technical Information
• Any information provided through customer support

If you disagree with any part of this privacy policy, we ask that you discontinue using our services and reach out to us at support@9bets.ws. We are always ready to help address your concerns.

9 Bets only collects data that is necessary to deliver our services. Collecting unnecessary or excessive personal information is against our policy.

9 Bets uses your information only for specific, clear, and lawful purposes. We never sell your data to third parties or share it without your consent.

• Account Management: Your information is used to create, verify, and secure your account.
• Transaction Processing: For deposits, withdrawals, and bonus distribution.
• Customer Support: To resolve your complaints and queries.
• Security Assurance: To detect fraud, money laundering, and other illegal activities.
• Personalized Experience: To show you offers and promotions tailored to your preferences.
• Responsible Gaming: To monitor your gaming behaviour and send alerts when necessary.
• Legal Obligation: To meet regulatory requirements.

We never sell your information to third parties for marketing purposes. However, if you subscribe to our newsletter or promotional emails, your email address will be used to send you offers.

9 Bets retains your personal data only for as long as necessary or required by legal obligation. We follow these principles for data retention:

• Active Accounts: All data is retained for as long as your account remains active.
• Closed Accounts: Even after account closure, transaction data may be retained for up to 5 years for legal and regulatory compliance purposes.
• KYC Documents: Once verification is complete, your data is stored in encrypted form on secure servers.
• Cookies Information: Session cookies are automatically deleted when your session ends or your browser is closed.

9 Bets never sells your personal data. However, limited information may be shared with trusted partners where necessary to deliver our services. In each case, only the minimum required data is shared.

• Payment Processors: Relevant information is shared with Mobile Pay, Nagad, and Rocket to process your transactions.
• Identity Verification Services: With licensed verification agencies for KYC processes.
• Technology Partners: With trusted software service providers for platform operations and security.
• Legal Authorities: When required by a court order or a legitimate request from a regulatory authority.

All our partners comply with international data protection standards and are not permitted to use your information for any other purpose. We regularly evaluate the security practices of our partners.

9 Bets uses cookies and similar tracking technologies to enhance the platform experience and ensure security. Our cookie policy is fully transparent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to function incorrectly.

As a 9 Bets user, you have important rights over your personal data. We fully respect and support the exercise of those rights.

• Right of Access: You may request to know what personal information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may submit a request to have it corrected.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You may request your data in a portable format at any time.
• Right to Object: You may object to the processing of your data in certain circumstances.

9 Bets uses industry-leading security technology to protect your data. Our security framework operates across multiple layers.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification is used to add an extra layer of security to your account.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Real-Time Monitoring: 24/7 suspicious activity monitoring and detection.
• Regular Audits: Regular security audits are conducted by independent third parties.
• Data Backup: Secure backups are maintained across multiple servers in encrypted form.

Please note, however, that no method of transmission over the internet is 100% secure. While we ensure the highest level of protection, it is equally important that you use a strong password and keep your login credentials confidential.

9 Bets strictly prohibits the use of its services by anyone under the age of 18. Our platform is for adults only.

• Your date of birth is verified at the time of registration.
• A government-issued ID may be requested to verify age if there is any doubt.
• Any account found to belong to a minor is closed immediately.
• We do not knowingly collect personal information from anyone under the age of 18.

If you have any questions, concerns, or requests regarding this Privacy Policy, please don't hesitate to reach out. Our dedicated Privacy Team is always ready to help.

• Email: support@9bets.ws
• Response Time: Typically within 15 business days
• Live Chat: Available 24/7

We may update this privacy policy from time to time. For any significant changes, we will notify you via your registered email or mobile number. The latest version of the policy will always be available on this page.